REFUND POLICY

Trial Account: Before making a purchase, we encourage you to request a trial account. This will allow you to test our services and ensure they meet your expectations. If you are not satisfied during the trial period, we recommend not proceeding with a long-term service.

Internet Speed: It is important to note that if your internet speed is slow, it may impact your ability to fully utilize our services. In such cases, we cannot accept refund requests solely based on slow internet speeds.

Technical Support: Our dedicated IPTV&CHILL team is available 24/7 to provide assistance. If you encounter difficulties setting up our service on your devices, we highly recommend referring to the provided tutorials and guides. Refunds will not be granted solely due to an inability to set up the service.

Payment Error: In the event that you made an error while selecting a service and completed the payment, please create a support ticket titled “Payment Error.” Our support team will review the request and, if applicable, approve and process the refund. This applies specifically to cases where you intended to purchase a 3-month service but mistakenly paid for a year or a shorter duration.

Account Expiry: Please note that refund requests will not be accepted if they are submitted within 7 days of the account’s expiration.

To initiate a refund request, please carefully follow the instructions provided in the support section. Our team will promptly review your request and take appropriate action to ensure your satisfaction.

At IPTV&CHILL, we strive to provide a seamless and enjoyable streaming experience. We appreciate your understanding and cooperation in adhering to our refund policy. Should you have any further questions or concerns, please do not hesitate to contact our support team.